Terms and conditions

Last updated 11 October 2026

1. About us

Fourteen is a Highfold Group brand. Address: Office 21848, 182-184 High Street North, East Ham, London, E6 2JA. When you use Fourteen (fourteenmenu.co.uk) or buy from us, your contract is with Highfold Group. Contact us at hello@fourteenmenu.co.uk.

2. Prices and payment

Prices are shown in pounds sterling. Payments are taken securely by Stripe. If we make an obvious pricing error we'll tell you before going ahead.

3. Your account and subscription

• You must give accurate details and keep your login secure. You're responsible for activity on your account.
• Free trial. Building and previewing your allergen menu is free and needs no card. To put it live you choose a plan, and your first plan starts with a 14-day free trial: you add a card at checkout and nothing is taken for 14 days. We'll email you 3 days before the first payment. Cancel before the trial ends and you won't be charged (your QR menu then goes offline). The free trial is once per account.
• Paid plans renew automatically at the end of each billing period (monthly or annually, as chosen) until cancelled. We'll email you at least 14 days before an annual plan renews.
• You can cancel at any time from your account in a couple of clicks; your plan stays active until the end of the period you've paid for.
• If a payment fails we'll let you know and give you time to update your card before limiting your account.
• We may change prices with at least 30 days' notice. You can cancel before the change takes effect.

4. Your content

You own the information you put into Fourteen. You give us permission to store and process it only to provide the service. You can export or delete it at any time. You're responsible for the accuracy of what you enter and for any documents you generate and use.

5. Acceptable use

Don't misuse the service: no unlawful content, no attempts to break or overload it, no reselling access without our written agreement.

6. Availability

We work hard to keep Fourteen available and backed up, but we can't promise it will never be interrupted. We'll give notice of planned maintenance where we can.

Allergen information is your responsibility

Fourteen is a tool that helps you record and publish allergen information. You remain responsible, as the food business operator, for making sure the information you enter, publish and print is accurate and up to date, and for having a conversation with customers who tell you about an allergy.

The starter ingredient library describes typical UK versions of common ingredients. Recipes differ between brands and suppliers, so you must check every ingredient you use against your own supplier's label and correct it where it differs. Fourteen marks each starter ingredient as “not yet checked” until you confirm it.

Natasha's Law labels are generated from the ingredient details you provide. Check each label before use. Fourteen does not test food and cannot detect cross-contamination in your kitchen.

Public menus

Your QR allergen menu and delivery link are online while you have a plan in good standing (see Plans and limits below); without one, anyone who scans your QR code is asked to speak to a member of staff. If you delete your account they are removed straight away, so take down any printed QR codes first.

Your staff's details

When you add staff and send them allergen updates to sign off, you are the controller of their personal data and we act as your processor under UK GDPR Article 28. These terms are our contract for that processing.

• What, why and for how long. Your staff's names, roles and (if you add them) email addresses, the updates you send them and when each one was sent and signed. We process them only to send your updates, record sign-offs and show them to you (including in your audit pack), for as long as you keep them in your account.
• Your part. You confirm you've told your staff how you use their details.
• Your instructions. We process this data only on your documented instructions (these terms and the way you use your dashboard), including for any transfer outside the UK, unless the law requires otherwise, in which case we'll tell you first if the law allows. We'll tell you straight away if we think an instruction breaks data protection law.
• Confidentiality and security. Everyone who can access the data is bound by confidentiality, and we protect it with appropriate technical and organisational measures (UK GDPR Article 32), including encrypted connections, access controls and backups.
• Sub-processors. You give us general permission to use the sub-processors named in our privacy policy (the company that hosts our servers and, if we use one, our off-site backup company). We'll tell you by email before we add or replace one, so you can object; if we can't resolve your objection, you can close your account. Each sub-processor is bound by the same data protection obligations as we are, and we remain responsible to you for its work.
• Helping you. We'll help you answer requests from people exercising their rights, and help you meet your duties on security, breach notification, data protection impact assessments and consulting the ICO, taking into account what we process and the information we have.
• Breaches. We'll tell you without undue delay after becoming aware of a personal data breach affecting this data, with the information you need to meet your own obligations.
• At the end. When you remove a member of staff we delete their email address; their name stays on the sign-offs they've already made, which are part of your records. When you delete a venue or your account, we delete all of this data straight away (it leaves our backups within 14 days), unless the law requires us to keep it. Print or save your audit pack first if you need the sign-off records.
• Information and audits. We'll give you the information you reasonably need to show that these obligations are met, and allow for and contribute to audits and inspections by you or an auditor you appoint, on reasonable notice.

Plans and limits

There is no free plan. Building your menu (your venue, ingredients and dishes, and a private preview that only you can see) is free. Publishing it (the public QR menu, the printable matrix, signs and labels) needs a plan. Starter covers one venue and up to 60 dishes. Pro covers unlimited dishes and one venue, with extra venues at £12 a month (or £120 a year) each. If you move to a smaller plan, everything you've entered stays on your public menu, but you won't be able to add more dishes or use that plan's missing features until you're within its limits.

When your plan ends (you cancel, a payment can't be taken, or a payment is refunded or disputed), your public QR menu and delivery link go offline: anyone who scans your QR code sees your venue's name and a note asking them to speak to a member of staff about allergens. We do this so no one reads an allergen menu you can no longer keep up to date. We email you before a cancelled plan ends and again when the menu goes offline. Everything you've entered is kept, and choosing a plan again puts the menu back with the same QR code.

Extra venues are part of Pro. If your plan stops being Pro, your extra-venue subscriptions are set to stop at the end of their current billing period, so you aren't charged for them again; the extra venues then become read-only and their public menus go offline. If you delete your account, every subscription, including extra venues, is cancelled.

Cancellations and refunds

See our refunds & cancellation policy.

Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable. Nothing limits our liability for death or personal injury caused by negligence, fraud, or anything else that can't legally be limited. If you use Fourteen for business purposes, our total liability to you in any 12-month period is limited to the amount you paid us in that period, and we're not liable for lost profit, revenue or business opportunity.

Not legal or professional advice

Fourteen provides software, templates and general information to help you organise your obligations. It isn't legal, financial or professional advice and doesn't replace a qualified adviser for your specific situation.

Complaints

If something's gone wrong, email hello@fourteenmenu.co.uk and we'll aim to resolve it within 14 days.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts.